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Dell - Washington, DC
- IT Help Desk Coordinator/Strong Customer Service Background/
- CSC - District of Columbia
- Information Tech / Computer
- Description Essential Job Functions Monitors help desks calls and responds appropriately to user requests and problems identified through review. Coordinates the schedules of the help desk staff to ensure proper coverage; revisits schedule and provides updates as needed. Acts as liaison with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns about current help desk practices in order to remedy any inefficiencies. Reviews the training needs of the help desk based on types of calls received. Analyzes, recommends and coordinates … (see more)
- Help Desk Team Lead
- CGI - Virginia
- Information Tech / Computer
- Help Desk Team Lead Put your years of experience into a future of excellence at CGI Federal! We are looking for a Help Desk Team Lead to support DoD in Arlington, VA. The Help Desk Team Lead supervises and/or provides oversight all JSF Help Desk Specialists. The Help Desk team provides phone and in- person support from 0700 1800 Monday Friday for 600+ users located in multiple buildings at the Program Office Headquarters as well as provides phone support for other sites; some of which do not have on-site support. The Help Desk team provides first level support (see more)
- Assistant: Help Desk Technician /Public Trust/ DC
- CSC - District of Columbia
- Customer Service
- Description Essential Job Functions CSC is seeking a Help Desk Technician that has a strong customer service skills with a service desk/technical background. The job functions will be mostly on site support over the phone, troubleshooting general operating system problems, some basic software instructions (MSWord, Excel), and working within a remedy ticketing system owned by EEOC. The candidate would need to have or be able to obtain a Public Trust clearance. Essential Job Functions: - Answers help desk telephones for assigned account(s) and responds to moderately complex customer … (see more)
- Help Desk Top Secret (TS) Required
- INTEGRITYOne Partners - District of Columbia
- Information Tech / Computer
- Help Desk Top Secret(TS) Required Washington, DC Are you looking for a rewarding consulting career supporting our nations top priorities? INTEGRITYOne Partners (IOP) is a professional services firm specializing in business consulting and technology solutions primarily to the U.S. Federal Government. Selected as one of the top five small consulting firms to work for in the nation by Consulting Magazine, IOP is recognized as a leader in the consulting industry and public service sector. At IOP, we endeavor to create an environment where intelligent and talented people at various experience … (see more)
- IT Help Desk Associate/Active Top Secret/HP Enterprise/Chant
- CSC - Fairfax, Virginia
- Information Tech / Computer
- Description Exciting opportunity to work for CSC's government client in a 24x7 ITIL-aligned service center based in Chantilly, VA. Only candidates with an active Top Secret Clearance and above will be considered. 1 year direct experience with Enterprise Ticket Management Systems (HP Service Manager 7.X and 9.X preferred) Basic understanding of IT Service Management processes (especially Incident, Problem, Service Level, Service and Network Node Manager preferred) Technical skills needed to provide adequate Tier I assistance; such as password reset, software installation and remote desktop … (see more)
- GCSS-Army Help Desk Junior SME Engineer 2 GARMY
- Northrop Grumman Corporation - Richmond, Virginia
- Engineering
- Job Description Provide Level 2 Help Desk production support through the Remedy Help Desk application for the deployed SAP ERP System. Work to resolve end user Level 2 trouble tickets (functional). Compile Help Desk metrics / statistics for reporting purposes. Maintain list of frequently asked questions (FAQs) and knowledge base help references for all help levels. Interact effectively with Government users and program management, as well as project team members and management. Communicate status to the relevant team leaders in accordance with program procedures. Must be able to … (see more)
- GCSS-Army Help Desk SME Engineer 3 GARMY
- Northrop Grumman Corporation - Richmond, Virginia
- Engineering
- Job Description Provide Level 2 Help Desk production support through the Remedy Help Desk application for the deployed SAP ERP System. Work to resolve end user Level 2 trouble tickets (functional). Compile Help Desk metrics / statistics for reporting purposes. Maintain list of frequently asked questions (FAQs) and knowledge base help references for all help levels. Interact effectively with Government users and program management, as well as project team members and management. Communicate status to the relevant team leaders in accordance with program procedures. Must be able to … (see more)
- CRM Peoplesoft Help Desk Implentation Lead
- Confidential - District of Columbia
- Information Tech / Computer
- VACANCY: Functional CRM Position (x1) Security Clearance: Secret (interim-Secret, at a minimum) What you need for this position: 3+ years of experience: administering and configuring a CRM application working with workflows, page layouts, user profiles, roles, security access, data validation, upgrade/installation, and report/dashboards Experience with PeopleSoft CRM Enterprise HelpDesk 9.1 to include the full system lifecycle (Design, Development, System Test, QA, Implementation, and Maintenance) Working Knowledge of PeopleSoft HCM (9.x) to include Application Engine, PeopleCode, … (see more)
- Sr. Financial Application Help Desk Support Specialist
- AceInfo Solutions, Inc. - Maryland
- Information Tech / Computer
- Ace Info Solutions, Inc. (AceInfo) is a mid-size business with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, AceInfo has grown at an average rate of 50% per year since inception and currently has over 350 professionals. We have a deep commitment to ensuring quality and customer satisfaction with a mature corporate infrastructure, strong management and quality practices. We offer excellent benefits, competitive salaries, and opportunities for advancement. We are seeking a Senior Financial Application Help Desk Support … (see more)
- Service Desk/Help Desk
- SRA International - Southwest, Virginia
- Information Tech / Computer
- 42202BRPosition Title: (WD) Service Desk/Help DeskPosition Work Location (WD) RADFORD,VA-CLASSIFIED (VAC185)Telecommuting Options Telecommuting Not AllowedUS Citizenship Required YesClearance Required: Yes - Interim Required to StartClearance Type: SecretAdditional Suitabilities NoneDaily Responsibilities: SRA is dedicated to solving complex problems of global significance for government organizations serving the national security, civil government, health and intelligence markets. Founded in 1978, the company has expertise in such areas as cloud, cyber security; disaster … (see more)
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